Privacy Policy

WeWash Solutions provides residential window cleaning, estimates, and related home-service communications in the Austin, Texas area. In this Policy, "WeWash," "we," "us," and "our" refer to WeWash Solutions. "You" means a website visitor, prospective customer, customer, or other person who communicates with us.

• Estimate and contact details: name, phone number, email address, home address, preferred timeframe, notes, and similar details you submit through a website form, by phone, by text, by email, or in person.
• Project and property information: window count, access needs, service notes, photos, quote details, invoices, and customer feedback.
• Communications: messages, call notes, scheduling details, and opt-out requests.
• Website and device information: page URL, referrer, approximate device and browser information, IP address, server logs, and technical signals used to protect the site from spam and abuse.

Please do not send Social Security numbers, payment card numbers, gate codes, alarm codes, or other sensitive information through the website.

• Respond to estimate requests, calls, emails, and other inquiries.
• Schedule visits, prepare estimates, perform work, and provide customer support.
• Call, text, or email you about your request, estimate, appointment, invoice, or related services.
• Maintain business records and service history.
• Improve the website and prevent spam, fraud, and security incidents.
• Comply with legal obligations and enforce our rights.

When you provide your phone number or email address, you authorize WeWash to contact you about your request and related services. We do not use the estimate form to enroll you in recurring automated marketing texts. If you no longer want to hear from us, tell us and we will honor the request as required by law.

We do not sell personal information. We may share information in these limited ways:

• Our team: owners, employees, contractors, and representatives who need it to respond to you or perform services.
• Service providers: website hosting, communications, lead notification (including a Discord webhook used to alert our team of new requests), storage, scheduling, accounting, payment, and similar providers.
• Legal and business needs: when required by law, to protect rights and safety, or as part of a sale or reorganization of the business.

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, or to stop marketing communications. We may keep information when needed for service records, taxes, legal compliance, or other legitimate business purposes.

We use reasonable safeguards to protect personal information and keep it only as long as reasonably necessary for the purposes above. No website or system can be guaranteed to be perfectly secure.

The website and services are intended for adults. We do not knowingly collect personal information from children under 13.

We may update this Policy from time to time. The "Last updated" date shows when the current version took effect.

For privacy requests or questions, contact WeWash Solutions at (203) 682-5648.